Maintenance Plans
Have you considered a maintenance contract?
Companies needing to budget for fixed costs have discovered that phone systems
maintenance agreements eliminate costly surprises.
Consider this - most manufacturers offer atleast a 1 year warranty. This is all
well and good, but who pays the labor required to identify simple malfunctions from
truly faulty parts, and then professionally remove, (without voiding the manufacturer's
warrany), while directly dealing with the manufacturer?
Why Do I Need A Maintenance Agreement?
To budge for fixed costs. Scenario:
How much does it cost?
Maintenance contracts start at just $2.50 per port with optional
additions for voicemail systems. WIth a maintenance contract you are ensured that
your phone system is never down for long and you will never have to pay for a new
part when damage is experienced through normal use. In addition, common maintenance
practices, such as moves, adds, and changes are provided at a discounted rate.
Maintenance contract holders have access to:
- Free Part Replacement - parts need to be replaced periodically.
If your telecom equipment experiences failure during normal use, we will replace
it and install it for free. Now your phone system can be fully insured.
- Priority Status - All contracted customers receive priority status
for parts and services over non-contracted customers. In addition, all service under
a contract has a guaranteed response time.
- Discounted Services - Contracted customers receive discounted rates
for services not covered under a maintenance contract such as moves, adds, and changes
of new and exisiting equipment
- 2-hour Required Response Time - For all major outages, your contract
guarantees you a 2 hour response time so your system can never be down for long.
A Comprehensive Portfolio of Services
- Complete Coverage includes switches, phones, voice mail and other
peripherals.
- Customized service agreements.
- Prioritized response for major failures.
- On-site coverage available 24 hours 7 days a week.
- Technician visits at no additional cost.
- 24-hour remote programming and / or maintenance.
- Technical assistance provided online and by phone.
- Periodic preventative maintenance.
- Emergency service / disaster recovery.
- Replacement of defective equipment.